This one's for anyone with a ThatRound account, founders and investors.
Being locked out is a frustrating place to start, so here's what's usually behind it.
Why hasn't my verification code arrived?
We send a verification code in two places, when you create your account and when you use Forgotten password.
Check your junk or spam folder first. They can often end up there.
Forgotten password only sends a code if that email address is already linked to a ThatRound account. If nothing arrives and it isn't in your junk folder, you've most likely signed up with a different address.
Why isn't my password working?
If you created your account using the Google or Apple sign in, you don't have a ThatRound password, so Forgotten password has nothing to reset and no code will come through.
Go back to the login screen and sign in using the same Google or Apple login you created your account with.
If you did set a password and it isn't being accepted, use Forgotten password and follow the code we send you.
Still can't get in?
Email [email protected] and tell us the email address you're trying to log in with. We'll look into it.